All reservations must be confirmed with advance payment.

Payments must be made according to the deadlines stated on the invoice.
Refund policy in case of cancellation by the client.

Cancellation Policies:

Establish a clear cancellation policy that specifies deadlines and possible charges.
Provide rescheduling options or credits in case of cancellation.
Security and health:

Comply with all applicable health and safety regulations.
Provide information on safety measures to clients before the start of the tour.
Liability and Insurance:

Require clients to sign liability waivers before engaging in risky activities.
Have adequate insurance to cover possible incidents during the tour.

Conditions of Participation:

Establish age, health or physical ability requirements to participate in certain tours.
Clearly inform about the requirements and restrictions in advertising and at the time of booking.

Sustainability and Environment:

Commitment to sustainable and eco-friendly practices.
Promote conservation and respect for the environment in all activities.

Communication with Clients:

Ensure clear and timely communication with clients before, during and after the tour.

Provide detailed information about the itinerary, weather conditions, and any changes to the program.

Ethics and Business Conduct:

Maintain high ethical standards in all operations.
Prohibit dishonest or deceptive business practices.

Collaboration with Suppliers:

Establish strong and ethical relationships with local service providers.

Ensure that suppliers meet the same quality and safety standards.

Feedback and Continuous Improvement:

Encourage feedback from customers and employees to continually improve services.
Conduct periodic evaluations of performance and customer satisfaction.